FAQs
Order Processing and Shipping Information
Order Processing Time:
Please allow 3 - 5 business days for processing and production before your order is shipped.
Please allow 3 - 5 business days for processing and production before your order is shipped.
Shipping Time:
-
U.S. Orders: Shipped via USPS and FedEx with an average transit time of 15 - 20 business days.
-
International Orders: Shipping times vary between 15 - 30 business days depending on the fulfillment center.
Shipping Delays:
Please be aware that factors beyond our control—such as pandemics, natural disasters, holidays, and weather conditions—may cause shipping delays. While most orders arrive on time, unexpected delays can occasionally occur.
Please be aware that factors beyond our control—such as pandemics, natural disasters, holidays, and weather conditions—may cause shipping delays. While most orders arrive on time, unexpected delays can occasionally occur.
Tracking Information:
We provide tracking for every order. Once your order has been shipped, you will receive tracking details. For assistance with tracking, please visit our Track Your Order page on the website.
We provide tracking for every order. Once your order has been shipped, you will receive tracking details. For assistance with tracking, please visit our Track Your Order page on the website.
Order Cancellations:
Orders can be canceled without penalty within 24 hours of placing them. To cancel, please email us at contactkriav@gmail.com with the subject line "CANCEL MY ORDER."
Orders can be canceled without penalty within 24 hours of placing them. To cancel, please email us at contactkriav@gmail.com with the subject line "CANCEL MY ORDER."
Incorrect Address:
If you’ve entered an incorrect address, please contact us immediately via email. We can correct the address within 24 hours of placing the order. After shipment, address changes are no longer possible.
If you’ve entered an incorrect address, please contact us immediately via email. We can correct the address within 24 hours of placing the order. After shipment, address changes are no longer possible.
Delivery Attempts:
Carriers typically make two delivery attempts before returning a package. Please ensure someone is available to receive your package on the first delivery attempt.
Carriers typically make two delivery attempts before returning a package. Please ensure someone is available to receive your package on the first delivery attempt.
Damaged Items:
If your item arrives damaged, please contact us with your order number and a photo of the damaged product. We will send a replacement at no additional cost to you.
If your item arrives damaged, please contact us with your order number and a photo of the damaged product. We will send a replacement at no additional cost to you.
Unanswered Questions:
If you have any questions or need further assistance, please reach out to us. We aim to respond within 24 hours to assist you.
If you have any questions or need further assistance, please reach out to us. We aim to respond within 24 hours to assist you.
We appreciate your understanding and patience regarding shipping times and potential delays. Your satisfaction is our top priority at Kriav. Thank you for choosing us!